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December 2016

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Hey contractors, if you’ve been around the block for a while, chances are you’ve accumulated quite a few references. These are customers who were satisfied with your work, people you can trust to give a good review of your business. So what sort of questions are people asking about you when they call your references? 1. “Were they on time?” One of the biggest grievances customers have when getting renovations or building a house, is when workers show up late. People have busy lives too, and they may have planned on you being there and finishing at a certain time. Be sure to show up when you say you will, and if you have workers arriving on your behalf, make sure they know what time the client is expecting them. 2. “Were they friendly and open to communication?” If you and your team are going to be spending a significant amount of time at…